Customer feedback is very important to us. Check out what our customers have to say about Assured Automation’s staff, products, delivery and unique valve configurators.
Appreciation for Service and Support
- “What I like the best is when I call for a part or product they know what exactly what I need.”
- “Just a note that we got excellent service from Russ. I asked that he try to ship asap – he gave me his email address for sending PO and we received item yesterday which is a one day turn around. We needed this valve in a hurry and he did everything he could to accommodate. Nice.”
- “Good inventory and help with special actuator requirements for a bio-laboratory. Thanks Russ.”
- “Mike O’Neill and Brian Booth both provide excellent services, support and products to our company.”
- “Great communication and accurate acknowledgements
- “The help in getting the right valve was good.”
- “You guys rock! Thanks for your help.”
- “Very fast progression form order entry to delivery.”
- “Order confirmations and follow up information is received in a timely manner.”
- “Product in stock and shipped the next day.”
- “When I place an order they know exactly what I want and deliver is always on time.”
- “I found the detailed installation videos very helpful. On past projects I had an electrician install the valves. This time I installed them myself.”
- “Very helpful technical sales; made the product easy to understand.”
Appreciation for Quality Products
When we asked, “What did you like most about the products and/or services Assured Automation provided?” they told us they liked:
- “Assured Automation’s professional quality product”
- “My order was fast, good product at a fair price”
- “Assured Automation has great products and fast shipment of products.”
- “The ability to purchase actuators without going outside the US”
- “High quality product, which I could not find elsewhere.”
- “I can obtain good products at reliable prices”
- “Simple to understand the ordering system. Products appear to be of good quality.”
- “Assured Automation offers high quality products and excellent technical support.”
Appreciation for Fast Deliveries
- “As a General contractor, I research products prior to purchase. This was the third automated valve that I installed the was sourced from your product line. When I ordered it was right after Sandy, I was shocked to receive a call only days after Sandy to verifying shipping address etc.”
- “Assured Automation had the exact product I needed available when I needed it.”
- “We appreciate that our products were delivered on time.”
Appreciation for Online Configurators
- “Easy ordering. I didn’t have to call and explain what I was looking for. The Assured Automation website was set up for easy ordering.”
- “The website is very easy to use. The fast shipping time are nice and anyone that I have had contact with via phone, email, etc. did a great job.”
- “Ease of finding the unit to fit the job”
- “Easily navigate through the parts to get the part number you need”
Mike O’Neill - “Found what I needed quickly”
- “It was easy to find what I needed”
- “Easy to order– part # was easy to build and I received exactly what I had asked for.”
- “Simple, automated ordering”
- “The fact that I can get immediate pricing online is a plus, also downloadable dimensional data is a great feature.”
- “Easy to build a part number. Great tech support!”
- “The products were as described on the website, allowing proper selection to be made easily”
- “Simplicity of use/function”
- “Display and easy access to prices.”
- “To find right away what I was looking for and the price without having to ask for a quote.”
